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I was looking for some interesting silver hoops and I found these Wild Vines oxidized silver hoops in an etsy treasury. They are unique and just a little quirky, plus I love the organic feel of them. They sold out the next day, but the seller Jen at The Blue Dress was happy to make me up another set. They arrived quickly and I was pleased ... until I wore them the first time and discovered I had two rights. So I dropped her a convo letting her know what the issue was and she apologized profusely and promptly offered to send out a new pair at her expense with a postage paid envelope to return this set.
But here was my problem, I REALLY like these and I know that my friend Laura will just adore them for Christmas. So I asked Jen if she wouldn't just send me a set of lefts and I'd pay for them and we'd all be happy. I think she was a little surprised, but gamely agreed and went one futher by listing them at 20% off the original price. Now, that's GREAT customer service. Both of us are pleased and Laura is gonna love these!
I'll go shopping with Jen again and you should too :)
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8 comments:
they"re very nice. Good deal! {:-D
Those hoops are adorable and so unusual! Lucky you!
GORGEOUS earrings, and fantastic customer service.
My favorite sellers aren't always the ones who get the orders perfect the first time - they are the ones who go above and beyond fixing small problems.
I couldn't agree more.
The measure of your business savvy is in how you handle a customer concern.
That personal touch is so often lacking in big box stores, which is one of the reasons I support so many handmade artisans.. because I like to know there is a person who CARES about my needs on the other end of the transaction. Jen is a great example of the kind of service I treasure.
These are beautiful!!!
I got the mates in today's mail. Jen was as good as her word.
You know what? I'm not surprised. Jen is FAB FAB FABULOUS. I've coveted those hoops for a while now.
:-)
Kristy
you should own a pair. They rock :)
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